Turismo e hotelaria no contexto da sustentabilidade

: o caso do EMAJ Boutique Hotel

Abstract

This report aims to describe and analyze the activities developed throughout the internship carried out within the scope of the Master in Tourism, as well as highlighting behavious, attitudes and actions in the context of hospitality as cooperative measures for environmental sustainability and draw perspectives from the side of the client and the manager side. Sustainability is a topic that has gained increasing relevance at national and global level, increasingly requiring reflection on human actions in everyday life that can have an impact, whether through products, services or procedures and related techniques in the environment. The internship was carried out at EMAJ Boutique Hotel****, considered one of the most prestigious hotels in Guimarães and lasted 450 hours. It took place between February 15th and June 13th of 2023 with rotating schedules. The main objective was to apply knowledge in the area of tourism administration and management in a business context, therefore. I chose to carry out the internship instead of the dissertation. The internship allowed us to gain greater knowledge about the functioning of a luxury hotel and, at the same time, evaluate how sustainability can and should be a differentiating element in the hotel sector, as advocated by several authors. It is therefore important to know the contribution that the hotel industry can make in this regard, as well as understand what has been done in the case of EMAJ Boutique Hotel****.

Date of Award	23 May 2024
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Emese Panyik (Supervisor)