Turnover in a private hospital

: an analysis based on the exit interview

Abstract

The main objective of this dissertation is to discover and understand the reasons why health service providers, in particular employees of a private hospital in Portugal, leave their jobs. For this purpose, and for a better understanding of turnover and the reasons behind it, topics such as job satisfaction and organizational commitment were addressed in a first phase of the literature review. To this end, 154 exit interviews of a portion of the workers who left the organization in 2020 and 2021 were analysed. From the results obtained, it was concluded that the three main reasons for leaving were salary, leadership, and geographic location, the first two being organizational factors of job satisfaction. It is also concluded that the profile of these ex-workers mostly belong to age groups below 40 years old and who had been in the company for 1 year or less. Although these are individual factors of job satisfaction that have an influence on effective turnover, it is concluded in this investigation that they do not have a significant influence on the reasons why workers leave their jobs. The results are discussed in the light of the literature. At the end, suggestions are presented for management practices, especially the human resources management department in health service organizations, particularly in this private hospital. Further down the paper, some limitations of the study are exposed.

Date of Award	19 Oct 2022
Original language	English
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Eva Dias de Oliveira (Supervisor)