Value stream mapping for waste minimization and process improvement

: a case study in the storage process at Hospital da Luz Coimbra

Abstract

Healthcare services have garnered considerable attention in the academic world, aimed at process enhancement through the lens of lean methodology. A fundamental aspect of this approach assesses the evaluation of effectiveness and efficiency within the context of healthcare provision. This study seeks to scrutinize the ramifications of such a perspective on the effectiveness and efficiency of hospital services. This work presents an investigation into the storage process at Hospital da Luz Coimbra, employing a case study methodology. Data collection involved a multi-faceted approach, including direct observations, formal interviews, and informal discussions, all meticulously aligned with predetermined criteria. The analysis utilized Value Stream Mapping and Process Activity Mapping to identify inefficiencies and propose enhancements within the process. The findings underscore the potential benefits of implementing lean principles to improve the efficiency and effectiveness of the hospital's supply chain. However, achieving these benefits necessitates making the best use of available resources, and facilities management practices to optimize value creation. This research contributes to the understanding of lean implementation within healthcare settings and offers practical insights for hospital management seeking to streamline their storage supply chain processes.

Date of Award	19 Jul 2024
Original language	English
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Aydin Teymourifar (Supervisor)