Applying performance measures to support informed decision making at an operational level

Madalena Moreira, Benny Tjahjono, Jorge Julião

Resultado de pesquisarevisão de pares

7 Transferências (Pure)

Resumo

Performance Measurement Systems (PMS) have commonly been applied to evaluate and reward performances at managerial levels, especially in the context of supply chain management. However, evidence suggests that the effective use of PMS can also positively influence the behaviour and improve performance at an operational level. The purpose of the study described in this paper is to develop a conceptual framework that adopts performance measures for ex-ante decision-making at an operational level within the supply chain. A case study at Coca-Cola Enterprises has been carried out and as a result, a conceptual framework of the PMS has been developed.
Idioma originalEnglish
Título da publicação do anfitriãoProceedings of the 11th International Conference on Manufacturing Research (ICMR2013)
Páginas563-568
ISBN (eletrónico)9781907413230
Estado da publicaçãoPublicado - 2013
Evento11th International Conference on Manufacturing Research - Cranfield University, Cranfield
Duração: 19 set 201320 set 2013

Conferência

Conferência11th International Conference on Manufacturing Research
Título abreviadoICMR2013
País/TerritórioUnited Kingdom
CidadeCranfield
Período19/09/1320/09/13

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