Projetos por ano
Resumo
Using the Job Demands-Resources (JD-R) model as the theoretical framework, this study investigates how the perception of the work environment predicts the emotional labor strategies, and the moderating effect of personality traits on this relationship. Data were collected through the Portuguese Nurses Council, yielding 180 valid questionnaires. The perceptions of the work environment were measured through the Practice Environment Scale for Nurse Working Index (PES-NWI). Emotional labor strategies and the personality traits, in turn, were measured through the Emotional Labor Scale (ELS) and the Big Five Inventory Scale (BFIS) respectively. The hypothesized model was tested through a hierarchical multiple regression and bias-corrected bootstrap analyses (using 1000 bootstrap samples) with the PROCESS macros. The results reveal a negative relationship between perception of the work environment and the adoption of a deep acting strategy. This relationship happens when individuals score high in consciousness and openness and when individuals score low in extraversion, agreeableness, and neuroticism. When healthcare institutions offer a good work environment, nurses try to do their utmost to make their emotions correspond with what is expected of them. Thus, healthcare managers need to better understand how organizational policies and practices are translated into the work environment.
Idioma original | English |
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Número de páginas | 17 |
Revista | Academy of Strategic Management Journal |
Volume | 21 |
Número de emissão | S6 |
DOIs | |
Estado da publicação | Aceite para publicação - 2022 |
Impressão digital
Mergulhe nos tópicos de investigação de “Emotional labor in healthcare: the role of work perceptions and personality traits“. Em conjunto formam uma impressão digital única.Projetos
- 1 Ativos
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CEGE: Research Center in Management and Economics
Silva, M., Sousa, R., Alves, P., Madsen, A., Lourenço, A., Carvalho, A. S., Andrade, A., Silva, P. D., Vlačić, B., Martins, C., Gomes, C., Gevrek, Z. E., Oliveira, F. G. D., Faria, G., Marreiros, H., Pinho, J., Machado, J., Araújo, J., Pinto, J., Rego, A., Gaspar, J. M., Corbo, L., Costa, L., Fernandes, L., Sottomayor, M., Martins, N., Hernández-Marrero, P., Gonçalves, R., Ribeiro, R., Coelho, S. L., Pereira, S. M., Silva, S., Rodrigues, V., Sotiros, D. G., Valverde, C. J. L., Leitão, A., Julião, J., Tavares, M. F. F., Lages, C. R., Elmashhara, M. G. & Teymourifar, A.
Fundação para a Ciência e a Tecnologia
1/01/20 → 31/12/23
Projeto