Factores satisfacientes e insatisfacientes dos utilizadores de websites: Um estudo exploratório

Isabel Pinho; Arménio Rego; Elisabeth Kastenholz

doi:10.1145/1352694.1352730

Factores satisfacientes e insatisfacientes dos utilizadores de websites: Um estudo exploratório

Isabel Pinho^*, Arménio Rego, Elisabeth Kastenholz

^*Autor correspondente para este trabalho

Resultado de pesquisa › revisão de pares

Resumo

This exploratory study aims at identifying satisfier and dissatisfier factors of website clients. Herzberg 's classic bifactorial model of motivation, which has been transposed by Zhang and von Dran [1] to the analysis of (dis) satisfaction with websites, served as inspiration to the present study. A survey was applied to a sample of 252 individuals, who evaluated two websites. Results suggest that, even though some factors induce both satisfaction and dissatisfaction, some are clearly satisfiers, whereas others are dissatisfiers. The empirical evidence suggests that website constructors should not only avoid dissatisfier factors, or mainly satisfiers, but rather act in both fields.

Título traduzido da contribuição	Satisfier and dissatisfier factors of websites users: An exploratory study
Idioma original	Portuguese
Título da publicação do anfitrião	Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007
DOIs	https://doi.org/10.1145/1352694.1352730
Estado da publicação	Publicado - 2007
Evento	2007 Euro American Conference on Telematics and Information Systems, EATIS 2007 - Faro Duração: 14 mai. 2007 → 17 mai. 2007

Série de publicação

Nome	Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007

Conferência

Conferência	2007 Euro American Conference on Telematics and Information Systems, EATIS 2007
País/Território	Portugal
Cidade	Faro
Período	14/05/07 → 17/05/07

Keywords

Bifactorial model
Usability
Users satisfaction
Websites quality

Acesso ao documento

10.1145/1352694.1352730

Outros arquivos e links

Link to publication in Scopus

Citação

Pinho, I., Rego, A., & Kastenholz, E. (2007). Factores satisfacientes e insatisfacientes dos utilizadores de websites: Um estudo exploratório. Em Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007 Artigo a35 (Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007). https://doi.org/10.1145/1352694.1352730

Pinho, Isabel ; Rego, Arménio ; Kastenholz, Elisabeth. / Factores satisfacientes e insatisfacientes dos utilizadores de websites : Um estudo exploratório. Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007. 2007. (Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007).

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title = "Factores satisfacientes e insatisfacientes dos utilizadores de websites: Um estudo explorat{\'o}rio",

abstract = "This exploratory study aims at identifying satisfier and dissatisfier factors of website clients. Herzberg 's classic bifactorial model of motivation, which has been transposed by Zhang and von Dran [1] to the analysis of (dis) satisfaction with websites, served as inspiration to the present study. A survey was applied to a sample of 252 individuals, who evaluated two websites. Results suggest that, even though some factors induce both satisfaction and dissatisfaction, some are clearly satisfiers, whereas others are dissatisfiers. The empirical evidence suggests that website constructors should not only avoid dissatisfier factors, or mainly satisfiers, but rather act in both fields.",

keywords = "Bifactorial model, Usability, Users satisfaction, Websites quality",

author = "Isabel Pinho and Arm{\'e}nio Rego and Elisabeth Kastenholz",

year = "2007",

doi = "10.1145/1352694.1352730",

language = "Portuguese",

isbn = "9781595935984",

series = "Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007",

booktitle = "Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007",

note = "2007 Euro American Conference on Telematics and Information Systems, EATIS 2007 ; Conference date: 14-05-2007 Through 17-05-2007",

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Pinho, I, Rego, A & Kastenholz, E 2007, Factores satisfacientes e insatisfacientes dos utilizadores de websites: Um estudo exploratório. em Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007., a35, Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007, 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007, Faro, Portugal, 14/05/07. https://doi.org/10.1145/1352694.1352730

Factores satisfacientes e insatisfacientes dos utilizadores de websites: Um estudo exploratório. / Pinho, Isabel; Rego, Arménio; Kastenholz, Elisabeth.
Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007. 2007. a35 (Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007).

Resultado de pesquisa › revisão de pares

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AU - Pinho, Isabel

AU - Rego, Arménio

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AB - This exploratory study aims at identifying satisfier and dissatisfier factors of website clients. Herzberg 's classic bifactorial model of motivation, which has been transposed by Zhang and von Dran [1] to the analysis of (dis) satisfaction with websites, served as inspiration to the present study. A survey was applied to a sample of 252 individuals, who evaluated two websites. Results suggest that, even though some factors induce both satisfaction and dissatisfaction, some are clearly satisfiers, whereas others are dissatisfiers. The empirical evidence suggests that website constructors should not only avoid dissatisfier factors, or mainly satisfiers, but rather act in both fields.

KW - Bifactorial model

KW - Usability

KW - Users satisfaction

KW - Websites quality

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Pinho I, Rego A, Kastenholz E. Factores satisfacientes e insatisfacientes dos utilizadores de websites: Um estudo exploratório. Em Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007. 2007. a35. (Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007). doi: 10.1145/1352694.1352730

Factores satisfacientes e insatisfacientes dos utilizadores de websites: Um estudo exploratório

Resumo

Série de publicação

Conferência

Keywords

Acesso ao documento

Outros arquivos e links

Impressão digital

Citação