Hospitality trends: opportunities and challenges

Ana Salazar*

*Autor correspondente para este trabalho

Resultado de pesquisarevisão de pares

9 Citações (Scopus)


Purpose: The main purpose of this paper is to summarize the trends and suggestions for the hospitality sector, identified by a number of authors and publications. Design/methodology/approach: A content analysis was performed using publications available on reliable websites on the internet as the source for data collection. Findings: In general, technology will have an enormous emphasis on how the hotel industry is changing. The new generation of millennial travellers and growing competition brought on by the ever-evolving sharing economy has led to the industry upping its game to cater to a rapidly changing customer base that looks for meaningful local experiences and personalized services. Originality/value: Gathering this information and making recommendations to cope with those trends can lead managers to have a more proactive approach on their strategic and operational decisions, thus enhancing their competitiveness on the hospitality market.

Idioma originalEnglish
Páginas (de-até)674-679
Número de páginas6
RevistaWorldwide Hospitality and Tourism Themes
Número de emissão6
Estado da publicaçãoPublicado - 3 dez 2018

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