Hotel environmental sustainability perceptions: customer and management perspectives

Bárbara Patrício; Jorge Julião; Marcelo Gaspar

Hotel environmental sustainability perceptions: customer and management perspectives

Título traduzido da contribuição: Perceções sobre sustentabilidade ambiental nos hoteis: perspetivas dos cliente e da gestão

Bárbara Patrício, Jorge Julião, Marcelo Gaspar

Resultado de pesquisa › revisão de pares

Resumo

Com cada vez mais relevância, a nível nacional e global, o tema da sustentabilidade tem promovido significativos ajustamentos nos comportamentos humanos diários, no sentido de minimizar os impactos no ambiente através de produtos, serviços e procedimentos. A indústria hoteleira é uma das áreas de negócios que tem feito esforços significativos para reduzir a sua pegada ecológica, introduzindo muitas melhorias nas suas rotinas diárias de trabalho. Este trabalho aborda um inquérito a clientes que originou 320 respostas, e cinco entrevistas de gestores de hotéis, abordando as suas motivações e dificuldades na adoção de práticas sustentáveis. Esta investigação centra-se em encontrar as principais perceções e comportamentos dos consumidores e gestores hoteleiros sobre a conservação do próprio ambiente e a sua perspetiva sobre a sustentabilidade para a indústria hoteleira. Os resultados preliminares mostram que os consumidores estão a introduzir políticas mais frequentemente sustentáveis nas suas rotinas e consideram a sustentabilidade ambiental como uma prática importante na sua vida. Além disso, os inquiridos assumem que a indústria hoteleira tem um papel importante na preservação do ambiente. No entanto, os participantes não escolhem um hotel ou alojamento local devido às suas práticas ambientais, questões como o preço ou a localização são mais importantes no processo de seleção.

Título traduzido da contribuição	Perceções sobre sustentabilidade ambiental nos hoteis: perspetivas dos cliente e da gestão
Idioma original	English
Páginas (de-até)	25-30
Número de páginas	6
Revista	Gestin
Volume	16
Número de emissão	20/21
Estado da publicação	Publicado - 2020

Keywords

Sustentabilidade ambiental
Hospitalidade
Perceções dos consumidores
Práticas sustentáveis

ODS da ONU

Este resultado contribui para o(s) seguinte(s) Objetivo(s) de Desenvolvimento Sustentável

CEGE: Research Center in Management and Economics
Silva, M. (Professor Catedrático), Sousa, R. (Professor Catedrático), Alves, P. (Professor Auxiliar), Madsen, A. (Professor Auxiliar Convidado), Lourenço, A. (Professor Associado), Carvalho, A. S. (Professor Associado), Andrade, A. (Professor Auxiliar), Silva, P. D. (Professor Associado), Vlačić, B. (Professor Auxiliar Convidado), Martins, C. (Professor Auxiliar Convidado), Gomes, C. (Investigador Auxiliar), Gevrek, Z. E. (Professor Auxiliar Convidado), Oliveira, F. G. D. (Professor Associado), Faria, G. (Professor Associado Convidado), Marreiros, H. (Bolseiro), Pinho, J. (Professor Auxiliar Convidado), Machado, J. (Professor Associado), Araújo, J. (Investigador Auxiliar), Pinto, J. (Professor Auxiliar), Rego, A. (Professor Catedrático), Gaspar, J. M. (Investigador Auxiliar), Corbo, L. (Professor Auxiliar Convidado), Costa, L. (Professor Associado), Fernandes, L. (Professor Auxiliar), Sottomayor, M. (Professor Auxiliar), Martins, N. (Professor Catedrático), Hernández-Marrero, P. (Investigador Auxiliar), Gonçalves, R. (Professor Associado), Ribeiro, R. (PI), Coelho, S. L. (Docente Assistente), Pereira, S. M. (Investigador Auxiliar), Silva, S. (Professor Associado), Rodrigues, V. (Professor Associado), Sotiros, D. G. (Investigador Auxiliar), Valverde, C. (Professor Auxiliar), Leitão, A. (Professor Auxiliar), Julião, J. (Professor Auxiliar), Tavares, M. (Professor Auxiliar), Lages, C. R. (Investigador Auxiliar), Elmashhara, M. G. (Investigador Auxiliar) & Teymourifar, A. (Investigador Auxiliar)
1/01/20 → 31/12/24
Projeto

Citação

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title = "Hotel environmental sustainability perceptions: customer and management perspectives",

abstract = "With increasing relevance at the national and global levels, the sustainability issue leads to countless adjustments to daily human behaviours, which should minimize the impacts on the environment through products, services, and procedures. The hotel industry is one of the trades that has done significant efforts to reduce the ecological footprint by introducing many improvements in their daily labour routines. This work addresses a survey that originated 320 questionnaire responses from customers, and five hotel managers{\textquoteright} interviews addressing their motivations and difficulties in adopting sustainable practices. This research focuses on finding the main perceptions and behaviours of consumers and hotel managers on conservation of the environment itself and their perspective about sustainability towards the hotel industry. Preliminary findings showed that consumers are introducing more often sustainable policies in their routines and consider environmental sustainability as an important practice in their life. Moreover, respondents assume that the hotel industry has an important role in preserving the environment. Yet participants do not choose a hotel or local accommodation due to their environmental practices, issues such as price or location are more important in the selection process.",

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T1 - Hotel environmental sustainability perceptions

T2 - customer and management perspectives

AU - Patrício, Bárbara

AU - Julião, Jorge

AU - Gaspar, Marcelo

PY - 2020

Y1 - 2020

N2 - With increasing relevance at the national and global levels, the sustainability issue leads to countless adjustments to daily human behaviours, which should minimize the impacts on the environment through products, services, and procedures. The hotel industry is one of the trades that has done significant efforts to reduce the ecological footprint by introducing many improvements in their daily labour routines. This work addresses a survey that originated 320 questionnaire responses from customers, and five hotel managers’ interviews addressing their motivations and difficulties in adopting sustainable practices. This research focuses on finding the main perceptions and behaviours of consumers and hotel managers on conservation of the environment itself and their perspective about sustainability towards the hotel industry. Preliminary findings showed that consumers are introducing more often sustainable policies in their routines and consider environmental sustainability as an important practice in their life. Moreover, respondents assume that the hotel industry has an important role in preserving the environment. Yet participants do not choose a hotel or local accommodation due to their environmental practices, issues such as price or location are more important in the selection process.

AB - With increasing relevance at the national and global levels, the sustainability issue leads to countless adjustments to daily human behaviours, which should minimize the impacts on the environment through products, services, and procedures. The hotel industry is one of the trades that has done significant efforts to reduce the ecological footprint by introducing many improvements in their daily labour routines. This work addresses a survey that originated 320 questionnaire responses from customers, and five hotel managers’ interviews addressing their motivations and difficulties in adopting sustainable practices. This research focuses on finding the main perceptions and behaviours of consumers and hotel managers on conservation of the environment itself and their perspective about sustainability towards the hotel industry. Preliminary findings showed that consumers are introducing more often sustainable policies in their routines and consider environmental sustainability as an important practice in their life. Moreover, respondents assume that the hotel industry has an important role in preserving the environment. Yet participants do not choose a hotel or local accommodation due to their environmental practices, issues such as price or location are more important in the selection process.

KW - Environmental sustainability

KW - Hospitality

KW - Consumers perceptions

KW - Sustainable practices

KW - Sustentabilidade ambiental

KW - Hospitalidade

KW - Perceções dos consumidores

KW - Práticas sustentáveis

M3 - Article

SN - 1645-2534

VL - 16

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JO - Gestin

JF - Gestin

IS - 20/21

ER -

Hotel environmental sustainability perceptions: customer and management perspectives

Resumo

Keywords

ODS da ONU

Impressão digital

Projetos

CEGE: Research Center in Management and Economics

Citação