Increasing interpersonal and informational justice when communicating negative news: the role of the manager's empathic concern and moral development

David L. Patient, Daniel P. Skarlicki

Resultado de pesquisarevisão de pares

94 Citações (Scopus)

Resumo

The authors report two studies exploring the role of a manager's empathy in delivering negative news more fairly. In Study 1, 132 practicing managers completed a scenario task in which a layoff was to be communicated. Trait empathic concern predicted interpersonal and informational justice of written messages. In Study 2, 81 students provided face-to-face feedback to a confederate, which was videotaped. An empathic induction resulted in higher levels of interpersonal and informational justice relative to a control group. Furthermore, the empathic induction had a greater effect on interpersonal and informational justice for communicators who were high (versus low) in moral development.
Idioma originalEnglish
Páginas (de-até)555-578
Número de páginas24
RevistaJournal of Management
Volume36
Número de emissão2
DOIs
Estado da publicaçãoPublicado - mar 2010

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