Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices

Rui Sousa*

*Autor correspondente para este trabalho

Resultado de pesquisarevisão de pares

85 Citações (Scopus)
1 Transferências (Pure)

Resumo

Quality management (QM) has often been advocated as being universally applicable to organizations. This is in contrast with the manufacturing strategy contingency approach of operations management (OM) which advocates internal and external consistency between manufacturing strategy choices. This article investigates, using the case-study method, whether customer focus practices - a distinctive subset of the whole set of QM practices - are contingent on a plant's manufacturing strategy context. The study strongly suggests that customer focus practices are contingent on a plant's manufacturing strategy and identifies mechanisms by which this takes place. The findings inform the implementation of QM programs.
Idioma originalEnglish
Páginas (de-até)1-18
Número de páginas18
RevistaJournal of Operations Management
Volume21
Número de emissão1
DOIs
Estado da publicaçãoPublicado - jan 2003

Impressão digital

Mergulhe nos tópicos de investigação de “Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices“. Em conjunto formam uma impressão digital única.

Citação