Quality management: universal or context dependent?

Rui Sousa, Christopher A. Voss

Resultado de pesquisarevisão de pares

181 Citações (Scopus)

Resumo

Quality management has often been advocated as being universally applicable to organizations. This is in contrast with the manufacturing strategy contingency approach of Operations Management that advocates internal and external consistency between manufacturing strategy choices. This article empirically investigates whether quality management practices are contingent on a plant's manufacturing strategy context, by examining the use of process quality management practices - a critical and distinctive subset of the whole set of quality management practices-across plants representative of different manufacturing strategy contexts. The study strongly suggests that process quality management practices are contingent on a plant's manufacturing strategy, and identifies mechanisms by which this takes place.
Idioma originalEnglish
Páginas (de-até)383-404
Número de páginas22
RevistaProduction and Operations Management
Volume10
Número de emissão4
DOIs
Estado da publicaçãoPublicado - 2001

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