Reflections on context in service research

Chris Voss*, Helen Perks, Rui Sousa, Lars Witell, Nancy V. Wünderlich

*Autor correspondente para este trabalho

Resultado de pesquisarevisão de pares

36 Citações (Scopus)
4 Transferências (Pure)

Resumo

Purpose – The purpose of this paper is to examine the nature of context and its implications for theory and research in service. Design/methodology/approach – This is a conceptual paper based on exploring existing research and theory related to context in service research. Findings – The characteristics of service make context both important and challenging, there is great contextual diversity in service research as reflected, for example in ecosystems made up of multiple contextual variables. There is a need to identify the context-specific nature of middle range theory and the contextual logic of general theory. The authors explore the challenges of context for service theory and how we might learn from theory in a particular context and test or adapt it in other contexts. Originality/value – The findings of this paper are of value to researchers seeking to develop and justify theory in service research (general, middle range or theory in use).
Idioma originalEnglish
Páginas (de-até)30-36
Número de páginas7
RevistaJournal of Service Management
Volume27
Número de emissão1
DOIs
Estado da publicaçãoPublicado - 21 mar 2016

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