TY - GEN
T1 - The impact of process automation on employee performance
AU - Luz, Maria João
AU - da Fonseca, Manuel José Serra
AU - Garcia, Jorge Esparteiro
AU - Andrade, José Gabriel
N1 - Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.
PY - 2024/5/16
Y1 - 2024/5/16
N2 - Organizations aim to achieve operational efficiency capable of responding to high market competitiveness. The implementation of automation systems in organizational processes is a key factor in improving operational efficiency. This paper intends to contribute for a better understanding of the adoption of automation systems in organizations and analyze their impact on employee performance, considering the conditions under which they were implemented. The methodology for this study was qualitative research, in which semi-structured exploratory interviews conducted with employees from the Accounts Receivable department of automotive sector companies were carried out. The main goal was to understand their perception of the use of automation systems in their work tasks. The results of this research led to the conclusion that automation systems, even when underutilized, are beneficial in reducing repetitive and manual tasks. Nevertheless, the way in which they are implemented has a direct impact on the motivation of employees to use them.
AB - Organizations aim to achieve operational efficiency capable of responding to high market competitiveness. The implementation of automation systems in organizational processes is a key factor in improving operational efficiency. This paper intends to contribute for a better understanding of the adoption of automation systems in organizations and analyze their impact on employee performance, considering the conditions under which they were implemented. The methodology for this study was qualitative research, in which semi-structured exploratory interviews conducted with employees from the Accounts Receivable department of automotive sector companies were carried out. The main goal was to understand their perception of the use of automation systems in their work tasks. The results of this research led to the conclusion that automation systems, even when underutilized, are beneficial in reducing repetitive and manual tasks. Nevertheless, the way in which they are implemented has a direct impact on the motivation of employees to use them.
KW - Accounts Receivable
KW - Automotive industry
KW - Information technologies
KW - Performance
KW - Process automation
UR - http://www.scopus.com/inward/record.url?scp=85194249912&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-60328-0_8
DO - 10.1007/978-3-031-60328-0_8
M3 - Conference contribution
AN - SCOPUS:85194249912
SN - 9783031603273
T3 - Lecture Notes in Networks and Systems
SP - 78
EP - 87
BT - Good practices and new perspectives in information systems and technologies - WorldCIST 2024
A2 - Rocha, Álvaro
A2 - Adeli, Hojjat
A2 - Dzemyda, Gintautas
A2 - Moreira, Fernando
A2 - Poniszewska-Maranda, Aneta
PB - Springer Science and Business Media Deutschland GmbH
T2 - 12th World Conference on Information Systems and Technologies, WorldCIST 2024
Y2 - 26 March 2024 through 28 March 2024
ER -