The social, economic, and environmental dimensions of hotel sustainability: role of consumers

Jorge Julião; Marcelo Calvete Gaspar; Benny Tjahjono

doi:10.4018/978-1-7998-3628-5.ch013

The social, economic, and environmental dimensions of hotel sustainability: role of consumers

Jorge Julião^*, Marcelo Calvete Gaspar, Benny Tjahjono

^*Autor correspondente para este trabalho

Resultado de pesquisa › revisão de pares

1 Citação (Scopus)

Resumo

Hotel sustainability has become a focal point for companies all around the world with a dual focus on attracting customers to their business and capitalizing from sustainability measures and practices. Such sustainability initiatives allow for increasing economic efficiency and reducing energetic and environmental impacts. Based on the triple bottom line, social sustainability is also key to promote and implement efficient corporate social responsibility practices. This study reports on a survey carried out to address the customers perceptions regarding the influence of sustainability on their choice of hotel. This survey was conducted in Oporto city (Portugal) to domestic and foreign tourists in 2018/2019 with a valid sample size of more than 370 respondents. This research concludes that, even though customers show to be sensitive to social, environmental, and economic aspects, these issues do not exhibit a significant influence on their hotel selection based only on sustainability claims.

Idioma original	English
Título da publicação do anfitrião	Handbook of research on driving industrial competitiveness with innovative design principles
Editores	Luís Farinha, Daniel Raposo
Editora	IGI Global Publishing
Capítulo	13
Páginas	187-204
Número de páginas	18
ISBN (eletrónico)	9781799836308
ISBN (impresso)	9781799836285
DOIs	https://doi.org/10.4018/978-1-7998-3628-5.ch013
Estado da publicação	Publicado - 29 mai. 2020

ODS da ONU

Este resultado contribui para o(s) seguinte(s) Objetivo(s) de Desenvolvimento Sustentável

Acesso ao documento

10.4018/978-1-7998-3628-5.ch013

Outros arquivos e links

Link to publication in Scopus

CEGE: Research Center in Management and Economics
Silva, M. (Professor Catedrático), Sousa, R. (Professor Catedrático), Alves, P. (Professor Auxiliar), Madsen, A. (Professor Auxiliar Convidado), Lourenço, A. (Professor Associado), Carvalho, A. S. (Professor Associado), Andrade, A. (Professor Auxiliar), Silva, P. D. (Professor Associado), Vlačić, B. (Professor Auxiliar Convidado), Martins, C. (Professor Auxiliar Convidado), Gomes, C. (Investigador Auxiliar), Gevrek, Z. E. (Professor Auxiliar Convidado), Oliveira, F. G. D. (Professor Associado), Faria, G. (Professor Associado Convidado), Marreiros, H. (Bolseiro), Pinho, J. (Professor Auxiliar Convidado), Machado, J. (Professor Associado), Araújo, J. (Investigador Auxiliar), Pinto, J. (Professor Auxiliar), Rego, A. (Professor Catedrático), Gaspar, J. M. (Investigador Auxiliar), Corbo, L. (Professor Auxiliar Convidado), Costa, L. (Professor Associado), Fernandes, L. (Professor Auxiliar), Sottomayor, M. (Professor Auxiliar), Martins, N. (Professor Catedrático), Hernández-Marrero, P. (Investigador Auxiliar), Gonçalves, R. (Professor Associado), Ribeiro, R. (PI), Coelho, S. L. (Docente Assistente), Pereira, S. M. (Investigador Auxiliar), Silva, S. (Professor Associado), Rodrigues, V. (Professor Associado), Sotiros, D. G. (Investigador Auxiliar), Valverde, C. (Professor Auxiliar), Leitão, A. (Professor Auxiliar), Julião, J. (Professor Auxiliar), Tavares, M. (Professor Auxiliar), Lages, C. R. (Investigador Auxiliar), Elmashhara, M. G. (Investigador Auxiliar) & Teymourifar, A. (Investigador Auxiliar)
1/01/20 → 31/12/25
Projeto

Citação

@inbook{a88a987e9116429cae312ded8333a134,

title = "The social, economic, and environmental dimensions of hotel sustainability: role of consumers",

abstract = "Hotel sustainability has become a focal point for companies all around the world with a dual focus on attracting customers to their business and capitalizing from sustainability measures and practices. Such sustainability initiatives allow for increasing economic efficiency and reducing energetic and environmental impacts. Based on the triple bottom line, social sustainability is also key to promote and implement efficient corporate social responsibility practices. This study reports on a survey carried out to address the customers perceptions regarding the influence of sustainability on their choice of hotel. This survey was conducted in Oporto city (Portugal) to domestic and foreign tourists in 2018/2019 with a valid sample size of more than 370 respondents. This research concludes that, even though customers show to be sensitive to social, environmental, and economic aspects, these issues do not exhibit a significant influence on their hotel selection based only on sustainability claims.",

author = "Jorge Juli{\~a}o and Gaspar, {Marcelo Calvete} and Benny Tjahjono",

note = "Publisher Copyright: {\textcopyright} 2020, IGI Global.",

year = "2020",

month = may,

day = "29",

doi = "10.4018/978-1-7998-3628-5.ch013",

language = "English",

isbn = "9781799836285",

pages = "187--204",

editor = "Lu{\'i}s Farinha and Daniel Raposo",

booktitle = "Handbook of research on driving industrial competitiveness with innovative design principles",

publisher = "IGI Global Publishing",

address = "United States",

}

TY - CHAP

T1 - The social, economic, and environmental dimensions of hotel sustainability

T2 - role of consumers

AU - Julião, Jorge

AU - Gaspar, Marcelo Calvete

AU - Tjahjono, Benny

PY - 2020/5/29

Y1 - 2020/5/29

N2 - Hotel sustainability has become a focal point for companies all around the world with a dual focus on attracting customers to their business and capitalizing from sustainability measures and practices. Such sustainability initiatives allow for increasing economic efficiency and reducing energetic and environmental impacts. Based on the triple bottom line, social sustainability is also key to promote and implement efficient corporate social responsibility practices. This study reports on a survey carried out to address the customers perceptions regarding the influence of sustainability on their choice of hotel. This survey was conducted in Oporto city (Portugal) to domestic and foreign tourists in 2018/2019 with a valid sample size of more than 370 respondents. This research concludes that, even though customers show to be sensitive to social, environmental, and economic aspects, these issues do not exhibit a significant influence on their hotel selection based only on sustainability claims.

AB - Hotel sustainability has become a focal point for companies all around the world with a dual focus on attracting customers to their business and capitalizing from sustainability measures and practices. Such sustainability initiatives allow for increasing economic efficiency and reducing energetic and environmental impacts. Based on the triple bottom line, social sustainability is also key to promote and implement efficient corporate social responsibility practices. This study reports on a survey carried out to address the customers perceptions regarding the influence of sustainability on their choice of hotel. This survey was conducted in Oporto city (Portugal) to domestic and foreign tourists in 2018/2019 with a valid sample size of more than 370 respondents. This research concludes that, even though customers show to be sensitive to social, environmental, and economic aspects, these issues do not exhibit a significant influence on their hotel selection based only on sustainability claims.

UR - http://www.scopus.com/inward/record.url?scp=85136979532&partnerID=8YFLogxK

U2 - 10.4018/978-1-7998-3628-5.ch013

DO - 10.4018/978-1-7998-3628-5.ch013

M3 - Chapter

SN - 9781799836285

SP - 187

EP - 204

BT - Handbook of research on driving industrial competitiveness with innovative design principles

A2 - Farinha, Luís

A2 - Raposo, Daniel

PB - IGI Global Publishing

ER -

The social, economic, and environmental dimensions of hotel sustainability: role of consumers

Resumo

ODS da ONU

Acesso ao documento

Outros arquivos e links

Impressão digital

Projetos

CEGE: Research Center in Management and Economics

Citação