Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies

Luís Mendes; António Ferreira; Luís Lourenço

doi:10.34632/gestaoedesenvolvimento.2021.10029

Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies

Título traduzido da contribuição: Compreender a influência da certificação pela ISO 9001 no desempenho das PME : dois estudos de caso portugueses

Luís Mendes, António Ferreira, Luís Lourenço

Instituto de Gestão e das Organizações da Saúde

Resultado de pesquisa › revisão de pares

6 Transferências (Pure)

Resumo

Considerando a importância das pequenas e médias empresas na economia e que a maioria dos sistemas de gestão da qualidade (SGQ) implantados nas PME se baseiam nos requisitos da norma ISO 9001, com este trabalho pretende-se estudar a influência da ISO 9001 no desempenho das PME. Os dados foram recolhidos através de entrevistas realizadas em duas PME. O estudo mostrou que a implementação de um SGQ baseado na ISO 9001 tem efeitos distintos no desempenho das PME estudadas. Enquanto a implementação desse SGQ melhorou significativamente o desempenho em uma das empresas, na outra, as poucas mudanças trazidas pela certificação foram em termos de imagem externa e organização da documentação e não podem ser consideradas como tendo influenciado significativamente o desempenho.

Título traduzido da contribuição	Compreender a influência da certificação pela ISO 9001 no desempenho das PME : dois estudos de caso portugueses
Idioma original	English
Páginas (de-até)	177-198
Número de páginas	22
Revista	Gestão e Desenvolvimento
Número de emissão	29
DOIs	https://doi.org/10.34632/gestaoedesenvolvimento.2021.10029
Estado da publicação	Publicado - 18 mai 2021

Keywords

Desempenho
Sistemas de gestão da qualidade
ISO 9001
PME

Acesso ao documento

10.34632/gestaoedesenvolvimento.2021.10029Licença:

30870045Final published version, 417 KBLicença:

http://hdl.handle.net/10400.14/33175Licença:

Citação

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Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies

Resumo

Keywords

Acesso ao documento

Impressão digital

Citação